| Payments |
| Q. |
What Payment Do Local Geek Accept? |
| A. |
1. Direct Deposit
2. Cash
3. Money Order
4. EFTPOS
5. Credit Card
6. Cheque
7. Cash on Delivery
See below for details of each of the payment methods.
1. Direct Deposit
The easiest and most convenient way to pay is by using the Internet banking facilities or visiting your local branch.
The bank account details are:
Name – Local Geek Pty. Ltd.
Bank – NAB
BSB – 082 140
Account – 58452 3576
Please ensure that you state your name and order number in the payment details for easy and fast tracking.
2. Cash
In the shop at:
Local Geek
307 Clovelly Rd
Clovelly
NSW 2031
3. Money Order
Australia Post money orders are a convenient, safe and economical payment system that only costs $2.50. Please make the money order payable to Local Geek and remember to write your name and order number on the back of the money order.
Post to: PO Box: 2180
Clovelly
NSW 2031
4. Eftpos
There are no extra surcharges on EFTPOS
5. Credit Card
We accept Visa, Mastercard and Amex with an additional 2% surcharge on total costs. We only charge your credit card when your order is ready to ship to you.
Important, please note:
- PICK-UP Customers must show their credit cards which are being used on the transaction. We cannot release the order without seeing the credit card.
- DELIVERY Customers (more than $500.00) must fax their credit card (FRONT & BACK) to 02 9665 5607 to complete the order.
- The credit card receipt will show charges from our sister site Everything Web Pty Ltd.
5. Cheque and Money Order (C.O.D)
Please make payable to: Local Geek Pty Ltd
Send to:
PO Box 2180
Clovelly
NSW 2031
Please note: your order will not be shipped until we receive payment and cheques have been cleared.
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| Shipping and Handling |
| Q. |
Shipping and Handling |
| A. |
Shipping and handling charges will be added to the cost of your order. Generally, most orders are shipped within 24 hours of receipt, Monday through Friday. Unfortunately, we are unable to ship to PO boxes, or to addresses outside of Australia.
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| Q. |
Freight Charges |
| A. |
Freight charges depend on the total weight of your order. Please note that additional freight charges may apply for remote areas in Australia. Prices inc. GST. Delivery through couriers and Auspost only!
Delivery times
Delivery time is usually 1-2 business days if all items are in stock and if the order is received by 2 pm. Delivery can occur any time between 9am-5pm on weekdays. Please note that we only deliver to Australian physical addresses. We do not deliver to Post Office Boxes, as all deliveries are sent with couriers who must obtain a signature at time of delivery. They are not permitted to leave goods without a signature and will return the goods back to our warehouse in the event that nobody is available to sign for the goods.
Pick Ups - Important Note
Please call before you decide to visit the shop to confirm that we have the stock available in the shop.
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| Placing an Order |
| Q. |
Terms & Conditions to Placing an Order |
| A. |
- All orders placed are subject to confirmation and acceptance by Local Geek Pty Ltd, this includes the pre-paid orders, eg. Payment made by BPAY, deposit etc.
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Local Geek Pty Ltd may vary prices for received orders in the event of price changes or mistakes made by suppliers. In the case of price increase, you may cancel the order by giving notice to Local Geek, which must be received within seven days of the price increase notification.
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To minimise errors and improve efficiency, orders should be placed using our on-line ordering system whenever possible. Other ordering methods include E-mailing our sales or submitting order by fax.
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Picking up orders from Local Geek. Customers are asked to wait for a confirmation e-mail from Local Geek in regards to the collection of their order. This helps us limit the waiting time and "out of stock" issues that may arise from customers trying to collect their order before it is completed. Delays may occur if this pick-up procedure is not followed.
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Any attempt to cancel an order must be made as soon as possible. Cancellations attempted after the despatching will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back.
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Cancellations for assembled system orders will incur a 10% cancellation fee. This is to reflect the labour cost and the depreciation for the used parts.
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Cancellation for notebooks and specially ordered items will attract a 15% cancellation fee. This is to cover the return to stock fee implied by our suppliers and shipping cost.
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| Refunds and Returns |
| Q. |
Refunds & Returns |
| A. |
- There will be no credit given on order price difference, due to price drops. Please select carefully at the time when you place your order.
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Returns for refund will only be accepted within 7 days of you receiving the goods. A restocking fee of 15% (or $15 whichever is greater) of the purchase price will be deducted. Returned goods must be in its original condition and include all the original packaging. Shipping and handling cost are not refundable. This return for refund policy is applicable for change of mind, and lack of expertise for installation etc. Please understand we need to receive the goods in a timely fashion for us to return to the suppliers or to resell. Please refer to the warranty section for refund procedures regarding Dead On Arrival goods.
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Due to our suppliers terms and conditions notebooks that have been dispatched cannot be returned unless found faulty and therefore must be chosen carefully
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Any incorrect, missing or damaged items received must be reported to Local Geek Pty Ltd within 24 hours of you receiving the delivery.
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If item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.
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Local Geek Pty Ltd owns the title of any extra goods shipped with your order that have been dispatched in error.
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